How do I claim a promotion?
To claim a promotion, log into your 774pub account and visit the Promotions section. Browse the available offers, click on the one you want, and read the terms. Most offers require you to click an 'Opt-In' or 'Claim' button before making a deposit or placing a bet to ensure the bonus is triggered correctly.
Why was a promotion not applied to my deposit?
The most common reason is forgetting to opt in to the offer before completing the transaction. Other reasons may include using a payment method that is excluded from that specific promotion or not meeting the minimum requirement specified in the terms. Always check the offer details in your account before depositing.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated otherwise in the terms. If you have an active bonus, you usually need to complete its requirements or cancel it before you can activate a new one. Check the 'Stacking' or 'Exclusivity' clause in the specific offer's terms link.
Where do I check the terms for a specific promotion?
Every active offer in your account's promotions section has a dedicated 'Terms and Conditions' link. Clicking this will provide the legally binding details, including wagering requirements, eligible games, and time limits. For general rules, you can also visit our main Terms page.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile web and the 774pub app. The process for claiming, opting in, and tracking your progress is identical regardless of the device you use, ensuring a seamless experience for players across the Philippines.
What happens if I forget to opt in?
If you complete a deposit or wager without opting in first, the system typically cannot apply the bonus retroactively. We strongly recommend that you always visit the promotions hub and activate your chosen offer before taking any action to ensure you receive your rewards.
Can I cancel an active promotion?
In most cases, you can cancel an active bonus through your account settings or by contacting support. However, please be aware that canceling a promotion may result in the loss of any bonus funds and winnings associated with that specific offer. Review the terms before canceling.
How do I find out when new promotions are released?
The best way to stay updated is by checking the Promotions section in your account regularly. Additionally, keep an eye on the notifications within the app and your registered email for announcements regarding new reward categories or special event offers.